Shipping policy

1. Order Processing Time

  • Processing Window: All orders are reviewed, picked, and packed within [1–3] business days (excluding public holidays).
  • Custom / Pre-order Items: For customized or pre-order products, processing may take up to [2–5] business days. Please refer to the individual product page for details.
  • Order Confirmation: Once your order has shipped, you will receive an automated notification containing your tracking number.

2. Shipping Methods & Estimated Delivery Times

We offer a variety of shipping options to suit your needs. All estimated delivery windows are calculated from the date you receive your Shipping Confirmation email.

Shipping methods are selected at checkout, and costs are displayed before payment is completed. Rates vary based on item quantity, package weight, destination zip code, and chosen shipping method.

Please Note: Carrier schedules are estimates only. Delays beyond our control may occur due to customs inspections, weather conditions, or peak seasons (e.g., Black Friday, Christmas). High order volumes and holidays may also extend fulfillment and delivery times.

3. Order Tracking

  • Once your order ships, we will send a tracking link to your email address.
  • You can also log in to your account and check the latest shipping status under Order Details.
  • Tracking Update Notice: After dispatch from China, tracking information may take [24–48 hours] to appear on international tracking platforms. There may be brief periods of inactivity while your package awaits its flight or is going through customs clearance — this is completely normal.

4. International Shipping — Duties & Taxes

  • Import Duties: Please be aware that customs authorities in your country may levy import duties, VAT, or other taxes on incoming parcels. These charges are the responsibility of the recipient (you), and we are unable to estimate the exact amount in advance.
  • Customs Assistance: If your package is held by customs and additional documentation is required, our customer service team will provide the necessary clearance paperwork. Please ensure the recipient's name matches their government-issued ID or passport, and keep your phone line available for notifications from customs or the courier.

5. Remote Areas & PO Boxes

  • Remote Locations: Orders shipped to certain remote areas (e.g., islands, rural regions) may incur additional surcharges or experience extended delivery times.
  • PO Box / APO Addresses: Please note that some courier services (such as DHL and UPS) are unable to deliver to PO Box addresses. If an inaccurate address results in a failed delivery, an address correction fee may apply.

6. Shipping Risks & Claims

  • Lost Packages: If your tracking status shows the package as lost in transit, please contact us immediately so we can investigate and resolve the issue.
  • Shipping Damage: We strongly recommend inspecting the outer packaging before signing for your delivery. If the packaging shows visible damage, you may refuse the delivery or ask the courier to issue a damage report. If damage to the contents is discovered after signing, please contact us within 24 hours of receipt with photos of both the item and the outer packaging.

7. Incorrect Address & Failed Delivery

  • Please double-check your shipping address (including zip/postal code and phone number) before placing your order. We are not responsible for packages returned or destroyed due to an incorrect address provided by the buyer.
  • If a package is returned to us due to reasons attributable to the recipient — such as refusal to clear customs, failure to collect within the holding period, or an unanswered phone — we will refund the cost of the goods. However, the original shipping fee and any return shipping costs will be borne by the buyer.