Politique de remboursement

All information regarding exchanges, international returns or any other issues with an order or return can be found below. In the unlikely event you cannot find an answer to your query, please visit the 'contact us' page.

We do not offer free returns (unless otherwise agreed with the customer care team). Any/all returns costs are the responsibility of the customer.

Cancelling an order：

All orders placed before 18:00pm (CST ) are dispatched Within three working days. As a small business we aim to process your order as quickly and efficiently as possible.

Any cancellations must be requested as soon as possible but may not be possible in all circumstances.

Please note: Personalised orders are non-returnable and cannot be cancelled once processed on day of dispatch.

Returning an unwanted item

We are happy to accept a return for a refund (minus original shipping costs) on new and unused items within 14 days* of purchase. The customer is responsible for the return shipping costs. A 20% return service fee is charged for each order.

To start a return, contact us and our team will guide you through the process.

• We are unable to accept returns on personalised / customised HIDE SEEKER products.
• We reserve the right to refuse a refund if goods are returned damaged or are not fit for re-sale. Please note that we cannot exchange, replace, or refund items that have been worn, scuffed, stretched, personalized, or not in factory mint condition. If a tag was included with the product, do not remove it. We cannot accept returns if the tag is missing.
• The return may be liable to additional charges/fees that will be deducted from the total refund amount. For example; customs charges refused by the customer which instigate a return to sender.
• If correct postage is not applied to the returned item and additional fees / customs charges are applied, these will be deducted from final refund amount. 
• On receipt of the item please allow 5-10 working days for a refund to be processed.
• Your refund will be credited to the original payment method i.e. credit card, PayPal account. 
• We cannot be held responsible for any international returned items that fail to reach us. 
• We cannot be held responsible for any orders that are made in error.
• Returns on unwanted items are the responsibility of the customer. We are unable to arrange a shipment for your return.

* This may be extended over the Christmas period or during exceptional events.

Returning for an exchange

We currently do not offer an exchange service. Please refer to the "Returning an unwanted item" section above for details on how to arrange a return.

We are unable to accept returns on personalised / customised HIDE SEEKER products.

What items cannot be returned

The following products won’t be eligible for exchange or refund (unless faulty).

• Where a product has been personalised for you, or made to your specific measurements
• Products received over 30 days ago
• Products without original packaging or where it’s been returned in used condition·  
• Cases that have compression indents in the leather caused by a MagSafe charger.    
• Alterations made to the product or repair work made by purchaser or third party.
• Products that contain your personal data or have been manufacturer-registered
• Gift Cards

 

Please note: that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a full refund, so please keep your receipt or order confirmation. 

International UPS/DHL Customer Error/Refusal Charges